51.4 Checklist for Bug Reports

Before reporting a bug, first try to see if the problem has already been reported (see Known Problems).

If you are able to, try the latest release of Emacs to see if the problem has already been fixed. Even better is to try the latest development version. We recognize that this is not easy for some people, so do not feel that you absolutely must do this before making a report.

The best way to write a bug report for Emacs is to use the command M-x report-emacs-bug. This sets up a mail buffer (see Sending Mail) and automatically inserts some of the essential information. However, it cannot supply all the necessary information; you should still read and follow the guidelines below, so you can enter the other crucial information by hand before you send the message. You may feel that some of the information inserted by M-x report-emacs-bug is not relevant, but unless you are absolutely sure it is best to leave it, so that the developers can decide for themselves.

When you have finished writing your report, type C-c C-c and it will be sent to the Emacs maintainers at bug-gnu-emacs. (If you want to suggest an improvement or new feature, use the same address.) If you cannot send mail from inside Emacs, you can copy the text of your report to your normal mail client (if your system supports it, you can type C-c M-i to have Emacs do this for you) and send it to that address. Or you can simply send an email to that address describing the problem.

Your report will be sent to the ‘bug-gnu-emacs’ mailing list, and stored in the GNU Bug Tracker at http://debbugs.gnu.org. Please include a valid reply email address, in case we need to ask you for more information about your report. Submissions are moderated, so there may be a delay before your report appears.

You do not need to know how the Gnu Bug Tracker works in order to report a bug, but if you want to, you can read the tracker’s online documentation to see the various features you can use.

All mail sent to the ‘bug-gnu-emacs’ mailing list is also gatewayed to the ‘gnu.emacs.bug’ newsgroup. The reverse is also true, but we ask you not to post bug reports (or replies) via the newsgroup. It can make it much harder to contact you if we need to ask for more information, and it does not integrate well with the bug tracker.

If your data is more than 500,000 bytes, please don’t include it directly in the bug report; instead, offer to send it on request, or make it available by ftp and say where.

To enable maintainers to investigate a bug, your report should include all these things:

• The version number of Emacs. Without this, we won’t know whether there is any point in looking for the bug in the current version of GNU Emacs.

  M-x report-emacs-bug includes this information automatically, but if you are not using that command for your report you can get the version number by typing M-x emacs-version RET. If that command does not work, you probably have something other than GNU Emacs, so you will have to report the bug somewhere else.

• The type of machine you are using, and the operating system name and version number (again, automatically included by M-x report-emacs-bug). M-x emacs-version RET provides this information too. Copy its output from the *Messages* buffer, so that you get it all and get it accurately.
• The operands given to the configure command when Emacs was installed (automatically included by M-x report-emacs-bug).
• A complete list of any modifications you have made to the Emacs source. (We may not have time to investigate the bug unless it happens in an unmodified Emacs. But if you’ve made modifications and you don’t tell us, you are sending us on a wild goose chase.)

  Be precise about these changes. A description in English is not enough—send a context diff for them.

  Adding files of your own, or porting to another machine, is a modification of the source.

• Details of any other deviations from the standard procedure for installing GNU Emacs.
• The complete text of any files needed to reproduce the bug.

  If you can tell us a way to cause the problem without visiting any files, please do so. This makes it much easier to debug. If you do need files, make sure you arrange for us to see their exact contents. For example, it can matter whether there are spaces at the ends of lines, or a newline after the last line in the buffer (nothing ought to care whether the last line is terminated, but try telling the bugs that).

• The precise commands we need to type to reproduce the bug. If at all possible, give a full recipe for an Emacs started with the ‘-Q’ option (see Initial Options). This bypasses your personal customizations.

  One way to record the input to Emacs precisely is to write a dribble file. To start the file, use the M-x open-dribble-file RET command. From then on, Emacs copies all your input to the specified dribble file until the Emacs process is killed. Be aware that sensitive information (such as passwords) may end up recorded in the dribble file.

• For possible display bugs, the terminal type (the value of environment variable TERM), the complete termcap entry for the terminal from /etc/termcap (since that file is not identical on all machines), and the output that Emacs actually sent to the terminal.

  The way to collect the terminal output is to execute the Lisp expression

  (open-termscript "~/termscript")
  

  using M-: or from the *scratch* buffer just after starting Emacs. From then on, Emacs copies all terminal output to the specified termscript file as well, until the Emacs process is killed. If the problem happens when Emacs starts up, put this expression into your Emacs initialization file so that the termscript file will be open when Emacs displays the screen for the first time.

  Be warned: it is often difficult, and sometimes impossible, to fix a terminal-dependent bug without access to a terminal of the type that stimulates the bug.

• If non-ASCII text or internationalization is relevant, the locale that was current when you started Emacs. On GNU/Linux and Unix systems, or if you use a Posix-style shell such as Bash, you can use this shell command to view the relevant values:

  echo LC_ALL=$LC_ALL LC_COLLATE=$LC_COLLATE LC_CTYPE=$LC_CTYPE \
    LC_MESSAGES=$LC_MESSAGES LC_TIME=$LC_TIME LANG=$LANG
  

  Alternatively, use the locale command, if your system has it, to display your locale settings.

  You can use the M-! command to execute these commands from Emacs, and then copy the output from the *Messages* buffer into the bug report. Alternatively, M-x getenv RET LC_ALL RET will display the value of LC_ALL in the echo area, and you can copy its output from the *Messages* buffer.

• A description of what behavior you observe that you believe is incorrect. For example, “The Emacs process gets a fatal signal”, or, “The resulting text is as follows, which I think is wrong.”

  Of course, if the bug is that Emacs gets a fatal signal, then one can’t miss it. But if the bug is incorrect text, the maintainer might fail to notice what is wrong. Why leave it to chance?

  Even if the problem you experience is a fatal signal, you should still say so explicitly. Suppose something strange is going on, such as, your copy of the source is out of sync, or you have encountered a bug in the C library on your system. (This has happened!) Your copy might crash and the copy here might not. If you said to expect a crash, then when Emacs here fails to crash, we would know that the bug was not happening. If you don’t say to expect a crash, then we would not know whether the bug was happening—we would not be able to draw any conclusion from our observations.

• If the bug is that the Emacs Manual or the Emacs Lisp Reference Manual fails to describe the actual behavior of Emacs, or that the text is confusing, copy in the text from the manual which you think is at fault. If the section is small, just the section name is enough.
• If the manifestation of the bug is an Emacs error message, it is important to report the precise text of the error message, and a backtrace showing how the Lisp program in Emacs arrived at the error.

  To get the error message text accurately, copy it from the *Messages* buffer into the bug report. Copy all of it, not just part.

  To make a backtrace for the error, use M-x toggle-debug-on-error before the error happens (that is to say, you must give that command and then make the bug happen). This causes the error to start the Lisp debugger, which shows you a backtrace. Copy the text of the debugger’s backtrace into the bug report. See Edebug in the Emacs Lisp Reference Manual, for information on debugging Emacs Lisp programs with the Edebug package.

  This use of the debugger is possible only if you know how to make the bug happen again. If you can’t make it happen again, at least copy the whole error message.

  If Emacs appears to be stuck in an infinite loop or in a very long operation, typing C-g with the variable debug-on-quit non-nil will start the Lisp debugger and show a backtrace. This backtrace is useful for debugging such long loops, so if you can produce it, copy it into the bug report.

  If you cannot get Emacs to respond to C-g (e.g., because inhibit-quit is set), then you can try sending the signal specified by debug-on-event (default SIGUSR2) from outside Emacs to cause it to enter the debugger.

• Check whether any programs you have loaded into the Lisp world, including your initialization file, set any variables that may affect the functioning of Emacs. Also, see whether the problem happens in a freshly started Emacs without loading your initialization file (start Emacs with the -Q switch to prevent loading the init files). If the problem does not occur then, you must report the precise contents of any programs that you must load into the Lisp world in order to cause the problem to occur.
• If the problem does depend on an init file or other Lisp programs that are not part of the standard Emacs system, then you should make sure it is not a bug in those programs by complaining to their maintainers first. After they verify that they are using Emacs in a way that is supposed to work, they should report the bug.
• If you wish to mention something in the GNU Emacs source, show the line of code with a few lines of context. Don’t just give a line number.

  The line numbers in the development sources don’t match those in your sources. It would take extra work for the maintainers to determine what code is in your version at a given line number, and we could not be certain.

• Additional information from a C debugger such as GDB might enable someone to find a problem on a machine which he does not have available. If you don’t know how to use GDB, please read the GDB manual—it is not very long, and using GDB is easy. You can find the GDB distribution, including the GDB manual in online form, in most of the same places you can find the Emacs distribution. To run Emacs under GDB, you should switch to the src subdirectory in which Emacs was compiled, then do ‘gdb emacs’. It is important for the directory src to be current so that GDB will read the .gdbinit file in this directory.

  However, you need to think when you collect the additional information if you want it to show what causes the bug.

  For example, many people send just a backtrace, but that is not very useful by itself. A simple backtrace with arguments often conveys little about what is happening inside GNU Emacs, because most of the arguments listed in the backtrace are pointers to Lisp objects. The numeric values of these pointers have no significance whatever; all that matters is the contents of the objects they point to (and most of the contents are themselves pointers).

  To provide useful information, you need to show the values of Lisp objects in Lisp notation. Do this for each variable which is a Lisp object, in several stack frames near the bottom of the stack. Look at the source to see which variables are Lisp objects, because the debugger thinks of them as integers.

  To show a variable’s value in Lisp syntax, first print its value, then use the user-defined GDB command pr to print the Lisp object in Lisp syntax. (If you must use another debugger, call the function debug_print with the object as an argument.) The pr command is defined by the file .gdbinit, and it works only if you are debugging a running process (not with a core dump).

  To make Lisp errors stop Emacs and return to GDB, put a breakpoint at Fsignal.

  For a short listing of Lisp functions running, type the GDB command xbacktrace.

  The file .gdbinit defines several other commands that are useful for examining the data types and contents of Lisp objects. Their names begin with ‘x’. These commands work at a lower level than pr, and are less convenient, but they may work even when pr does not, such as when debugging a core dump or when Emacs has had a fatal signal.

  More detailed advice and other useful techniques for debugging Emacs are available in the file etc/DEBUG in the Emacs distribution. That file also includes instructions for investigating problems whereby Emacs stops responding (many people assume that Emacs is “hung”, whereas in fact it might be in an infinite loop).

  To find the file etc/DEBUG in your Emacs installation, use the directory name stored in the variable data-directory.

Here are some things that are not necessary in a bug report:

• A description of the envelope of the bug—this is not necessary for a reproducible bug.

  Often people who encounter a bug spend a lot of time investigating which changes to the input file will make the bug go away and which changes will not affect it.

  This is often time-consuming and not very useful, because the way we will find the bug is by running a single example under the debugger with breakpoints, not by pure deduction from a series of examples. You might as well save time by not searching for additional examples. It is better to send the bug report right away, go back to editing, and find another bug to report.

  Of course, if you can find a simpler example to report instead of the original one, that is a convenience. Errors in the output will be easier to spot, running under the debugger will take less time, etc.

  However, simplification is not vital; if you can’t do this or don’t have time to try, please report the bug with your original test case.

• A core dump file.

  Debugging the core dump might be useful, but it can only be done on your machine, with your Emacs executable. Therefore, sending the core dump file to the Emacs maintainers won’t be useful. Above all, don’t include the core file in an email bug report! Such a large message can be extremely inconvenient.

• A system-call trace of Emacs execution.

  System-call traces are very useful for certain special kinds of debugging, but in most cases they give little useful information. It is therefore strange that many people seem to think that the way to report information about a crash is to send a system-call trace. Perhaps this is a habit formed from experience debugging programs that don’t have source code or debugging symbols.

  In most programs, a backtrace is normally far, far more informative than a system-call trace. Even in Emacs, a simple backtrace is generally more informative, though to give full information you should supplement the backtrace by displaying variable values and printing them as Lisp objects with pr (see above).

• A patch for the bug.

  A patch for the bug is useful if it is a good one. But don’t omit the other information that a bug report needs, such as the test case, on the assumption that a patch is sufficient. We might see problems with your patch and decide to fix the problem another way, or we might not understand it at all. And if we can’t understand what bug you are trying to fix, or why your patch should be an improvement, we mustn’t install it.

  See Sending Patches, for guidelines on how to make it easy for us to understand and install your patches.

• A guess about what the bug is or what it depends on.

  Such guesses are usually wrong. Even experts can’t guess right about such things without first using the debugger to find the facts.